Template notice: this page is a working template prepared for launch and should be reviewed by a suitably qualified adviser before being relied upon. Sections requiring confirmation are marked.
Who we are
North London Structural (northlondonstructural.co.uk) is a local property services platform operated by EAM Agency ("we", "us"). Contact: enquiries@northlondonstructural.co.uk, +44 7426 946220. [Confirm legal entity name, registered address and, where applicable, ICO registration before launch.]
What we collect
Enquiry details you provide (name, phone, email, property postcode, description of your concern and related messages); call information when you phone us; and limited technical data (device, pages viewed) via analytics where you consent — see the cookie policy.
Why we process it
To respond to and manage your enquiry, including passing your details to an appropriate independent qualified provider so they can contact you about your requirement (the core purpose of the service, performed with your consent given at the form or on the call); to operate, secure and improve the website (legitimate interests); and to meet legal obligations. We do not sell personal data and do not use it for unrelated marketing without separate consent.
Sharing
Your enquiry may be shared with an appropriate independent qualified provider covering your area and need, so they can respond to you directly. Service providers supporting the website and communications (hosting, analytics, form/CRM processing) process data under contract on our instructions. Data is otherwise disclosed only where the law requires.
Retention
Enquiry records are retained for as long as needed to manage the enquiry and for a reasonable period afterwards for record-keeping and legal purposes, then deleted or anonymised. [Confirm specific retention periods.]
Your rights
Under UK data protection law you can request access to, correction or erasure of your data, object to or restrict processing, request portability, and withdraw consent at any time (without affecting prior processing). Contact enquiries@northlondonstructural.co.uk to exercise any right. You can complain to the Information Commissioner's Office (ico.org.uk) if you're unhappy with our handling.
Changes
Updates to this policy will be published on this page with a revised date. [Set effective date at launch.]